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BRID JTrac Users of PlanetOne may report and monitor Bugs or Defects through our Electronic Issues Processing System.

Providing value to our customers We realize that our products are an integral part of your business-critical environment. That is why we provide comprehensive customer support services 24/7. Whether it is a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need.

PlanetOne ERP’s Support Team consists of professionals who are not only focused on providing the best support service, but also on perpetually improving themselves. We challenge each of our team members to increase their product or industry knowledge, and to pursue a variety of industry certifications. These efforts increase the confidence and capability of each support representative in delivering service to you.

PlanetOne ERP offers comprehensive telephone and online support for its customers, with measured and proven responsiveness. In addition to quality support, you’ll have a variety of tools to help you get the most from your service plan.

Java SDKs are available for our customer to download here.